Membership FAQ/Policy
Where can I park?
PARKING IS AVAILABLE ONSITE.
Please park in the spaces in the centre of the complex, our spaces are marked 6 and are near the exit. If our spots are full it is ok to park in the other spots, however please do not park in front of any Roller Shutters.
Please be mindful of the surrounding premises when parking.
Please note that we prefer parents to drop-off and pick-up, in order to avoid parking issues and viewing room over-crowding.
Are there any rules that we should be aware of?
The below refers to general rules:
Parents must NOT enter the gymnastic area for any reason. (Unless attending Kindergym classes).
Parents must NOT approach coaches while they are coaching. Any questions regarding athlete progress, class issues, etc, should be discussed with the program manager - Michelle - preferably when she is available and not on the floor coaching.
Parents should not allow or encourage their children to enter the gymnastic area unless they have been called on by the coach. Children not attending class must be closely monitored and supervised at all times - they are not allowed to enter the gymnastic area. If new to Altitude and not sure where to go, and you cannot see any non-coaching staff, please ask the front office staff for assistance.
Parents and spectators should not attempt to watch downstairs in the foyer, but use upstairs for viewing. This waiting zone area is an emergency exit thoroughfare, so we appreciate your co-operation in this matter. There must be no eating or consuming any beverages other than water, in the foyer.
Spectators must not take photos or videos as this contravenes our privacy and child protection policies. You will be asked to delete photos and video footage from your phones if staff observe you taking photos/videos.
What do they wear?
Children need to wear gymnastic attire. Leotard and bike shorts / tights for the girls and singlet / sport shorts for boys. They may wear close fitting t-shirts and bike shorts / tights / sports shorts. Clothes should be soft fabrics and be easy to move in.
There are certain items of clothing that are not allowed – please see our policy regarding clothing and hair. No buttons, hooks, zippers, buckles, or pockets allowed on clothing. No skirts, denim shorts, cargo pants, or loose tops allowed. No fairy-dress leotards, or clothing with ties or fringe.
We have club t-shirts, singlets and tracksuits available for purchase to wear to class. Girls and boys may purchase club training leotard/gym-suit from the gym-shop if they wish. If cold, children should wear a long sleeve skivvy / top under their t-shirt or leotard /gym-suit.
Long hair must be tied back and off the face. Socks are allowed, however can make some equipment slippery. Gymnasts do not generally wear footwear.
Hoodies (and jumpers with zippers) are not encouraged due to the choking danger, however if worn, the hood will be tucked in down the back of the participant by coaches.
We encourage thongs/slides/croc/Ugg-boots, so that these can easily be put on to visit the toilet during class.
Can I stay and watch?
Yes however there is limited space available in the viewing room. For parents of children who are doing Mini-gym classes, parents can stay onsite – but not compulsory. Food cannot be consumed anywhere in our facility. We would prefer that rubbish is not brought into our facility as we currently do not have a Rubbish Service. Bin pick-ups services are very expensive and these costs may have to be passed on to customers. So its best to keep all of your food outside and taken home with you.
What to bring?
A labelled drink-bottle of water or cordial for re-hydration. No fizzy drinks. No glass bottles allowed in venue. We also sell water for $2 if needed.
Can I drop off and pick up later?
Yes – as there isn’t huge facilities to cater for all parents to stay, please feel free to drop and go. However please make it a habit to drive through for pick up or park your car and walk inside to pick up your children at the conclusion of their lesson. We will not allow children who are under 10 years, to go out to out without an older sibling or parent.
How much does it cost?
Fees can be found on our fees page. Any further enquiries, please email or call us.
No animals
For hygiene and safety reasons, pets of any kind are not allowed in venue at any time. There may be children who are distressed by animals, so best to leave your furry friends at home.
Are your coaches qualified?
Our coaches are qualified through the National Coaching Accreditation Scheme (NCAS) and the G-Educate Program provided by Gymnastics Australia. The club and coaches are registered and affiliated with Gymnastics NSW and Gymnastics Australia.
As we are committed to training up new coaches, sometimes an assistant or junior coach will work together with an accredited coach, these assistant/junior coaches are in the process of training and becoming accredited.
How do we progress participants into competitive programs?
Children who show potential for competitive gymnastics and/or have achieved specific gymnastics skills can ask to be considered for Development classes or competition squads. If children are feeling restless in recreational classes and would like to be challenged a little more there may be an opportunity at the conclusion of each term to move across into the development program. The best starting point is often in Team-Gym, which is a hybrid recreational/competition class. Please read through the different class descriptions and then contact Michelle with your request.
What happens with Recreational Grading Week?
In the mid to final weeks of each term staff fill do an assessment on your child’s development. You will find this in the iClass Pro App. This is an important part of our Recreational Program and it will gauge how your child is progressing, what their strengths are and areas in which they can improve.
If you wish to discuss your child’s progress, please call the office number to speak to Michelle or send an email to the gym. Please don’t try to speak with your child’s coach at the beginning, end or during the class, this time is not appropriate as the coach has other classes and may not be able to answer your questions at that time.
Communication
The best way for us to communicate with you is via email so be sure to update these details with admin staff. News can be found on our social media platforms (Facebook and Instagram) however we also try to have up to date information on our website. If you have social media platforms, please ‘like’ us or “follow” to receive our feeds.
Active Kids Vouchers
We accept the Active Kids vouchers, please apply online through Service NSW for your voucher and present the paperwork to our staff as soon as possible. We have to apply to the Services NSW to redeem the $100 voucher – therefore we cannot credit your account with the $100 until the funds have been processed and we receive the funds from Services NSW.
Refunds
We do not refund fees once enrolled and paid for classes for a term, and the term has commenced. At the conclusion of each term, by week 8 is preferable, if parents wish to withdraw their child from enrolment, they must notify staff in writing via email. If a parent waits until the new term has started, any fees for that term will be charged. We will try to move the participant to another class where possible if something changes, but this cannot be guaranteed.
We require fees to be paid upfront or can opt into the fortnightly payment plan. We require all parents to provide a credit card in the system to ensure that fees are paid. If a family does not wish to provide a credit card, a fee bond from each participant to secure their spot from term to term. Please note this will be refunded if the parent notifies us in writing at the end of the term of the intent to cease enrolment in the following term. NB: If notice is not received at the end of term, of the intent to cease enrolment, the fee bond will not be refunded.